Effective Date:

December 7, 2024

At Candy Holmes-Foster Wellness, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website or use our services. By accessing our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of personal information:

Personal Information: Name, email address, phone number, billing information, and other details provided during registration, purchases, or inquiries.

Sensitive Information: Payment details (e.g., credit card numbers, billing addresses) and health-related data relevant to requested services.

Cookies and Tracking Information: Details about how you interact with our website, including pages visited, time spent, and preferences.

2. How We Use Your Information

We use your information to:

Process payments and complete transactions.

Send newsletters, marketing updates, and service-related communications.

Enhance your experience on our website and tailor services to your needs.

Provide customer support and fulfill service requests.

Customize wellness plans, coaching sessions, and services.

3. Data Sharing with Third Parties

We share certain information with trusted third parties to provide our services effectively:

Payment Processors: We use Stripe, PayPal, and NMI for secure payment processing. These providers handle your financial data directly.

No Unnecessary Sharing: We do not share your personal data with third-party advertisers or marketers.

4. Cookies and Tracking Technologies

We use cookies and tracking tools to:

Improve website functionality and user experience.

Analyze user behavior for performance insights.

Managing Cookies: You can disable cookies via browser settings, though some website features may not work without them.

5. Data Security

We employ robust measures to protect your data:

SSL Encryption: Secures the transmission of personal and financial information.

Secure Storage: Data is stored in encrypted databases and secure servers.

Access Control: Authorized personnel only, with confidentiality protocols.

6. User Rights

You have the right to:

Access: Request a copy of the personal data we hold.

Update: Correct inaccurate or outdated information.

Delete: Request removal of your data, subject to legal obligations.

Opt-Out: Unsubscribe from marketing emails at any time.

To exercise these rights, contact us at: [email protected].

7. Data Retention

We retain data only as long as necessary:

Transaction Data: Retained for up to 7 years for legal and accounting purposes.

Account Data: Retained while your account is active or until deletion is requested.

Marketing Data: Retained until you opt out of communications.

Once no longer needed, data is securely deleted or anonymized.

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children. If we learn that we have collected information from a child, it will be promptly deleted.

9. Changes to the Privacy Policy

We may update this Privacy Policy as needed. The "Effective Date" at the top will reflect the most recent changes.

Notification of Changes: Significant updates will be communicated via email or a prominent website notice. We recommend reviewing this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

We will respond promptly to address your concerns.